🗺️Care Coordination & Follow-Up
Practice
The patient walks in
Patient context
The patient had an abnormal scan and needs an MRI scheduled, plus a follow-up with the ordering provider once results are in. They're anxious about what the MRI might show and confused about whether the imaging center calls them or they have to call.
Conversation
Can you explain it to me so I know what to do? (End of patient transcript.)
You're scored on
Plain Language
Everyday words, no jargon
Chunking & Checking
One idea at a time
Empathy
Acknowledge feelings first
Teach-Back Framing
Confirm understanding
Communication only — not clinical accuracy. Feel free to improvise medical details.
Heads up: don't paste any real patient details. We're just practicing the muscle.